Terms and Conditions
Thank you for choosing our SPA services. These Terms of Service ("Terms") govern your use of our SPA services provided by Cloud9 Esthetics. By accessing or using our SPA services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Our SPA services are provided by Cloud9 Esthetics and include a variety of hair removal, skin and body treatments. We strive to provide a relaxing and professional experience for all our clients. We reserve the right to modify or discontinue any aspect of our services at any time.
Appointments can be made by phone, email, or through our online appointment booking system. A credit card is not required to hold your appointment. If you need to cancel or reschedule your appointment, please give us at least 24 hours' notice, or you may be charged a cancellation fee.
Payments for our SPA services are due at the time of service. We accept cash, check and major credit cards. Gift certificates are also available for purchase.
Refunds and Exchanges
We do not offer refunds or exchanges on our SPA services. If you are dissatisfied with a service, please let us know, and we will do our best to address your concerns.
Cloud9 Esthetics is not liable for any injuries or damages that may occur as a result of your use of our SPA services. Please inform us of any medical conditions or allergies that may affect your treatment. We reserve the right to refuse service to anyone.
Changes to Terms of Service
We reserve the right to modify these Terms of Service at any time. By continuing to use our services after any changes are made, you agree to be bound by the updated Terms.
If you have any questions or concerns about these Terms and Conditions of our Service, please contact us. Thank you for choosing Cloud9 Esthetics for your SPA services.
We understand that sometimes you may need to cancel or reschedule your appointment. To ensure we can accommodate all of our guests, we have implemented the following cancellation policy:
Cancellation or rescheduling of appointments must be made at least 24 hours prior to the scheduled appointment time.
If an appointment is cancelled or rescheduled less than 24 hours prior to the scheduled time, a cancellation fee of full charge of the service amount will be charged.
If you fail to show up for your appointment without any prior notification, a no-show fee of full charge of the service amount will be charged.
If you arrive late for your appointment, we will do our best to accommodate you, but please note that your service may be shortened or rescheduled to avoid inconveniencing other guests.
We understand that unexpected events can happen and we will do our best to work with you to find a suitable solution. However, we ask that you please notify us as soon as possible if you need to cancel or reschedule your appointment.